Missed Emails and Delayed Messages

Over the past several months, some Comcast Email Customers have informed The Landings Association that they continue to have problems receiving emails from the Association (webmaster@landings.org) or they receive the email days later.

When the problem first began, the Association contacted our web provider to find out if there is anything we can do to assist residents with this issue. Unfortunately, there is not. We learned that Comcast, like some other email providers, run messages through filters that delay their delivery time and sometimes block or place the message on hold if they believe it to be spam.

Although most residents we have spoken to who are experiencing this issue are Comcast customers, this issue is not exclusive only to Comcast. A fix that has worked for some email users is to add webmaster@landings.org to their approved sender’s list. Other residents have found success following the instructions in this link: https://subassistant.freshdesk.com/support/solutions/articles/4000069234-how-to-whitelist-or-add-email-addresses-to-your-safe-sender-list or contacting their email provider directly.