Budget Box: New Online Payment Portal

As a service-based organization, The Landings Association is constantly challenged to seek better and more innovative approaches to operations. From benchmarking against other property owner associations, to meeting with vendors, TLA staff always strive to manage efficiency, while improving customer service.

Finance staff recently developed an online payment portal as an additional tool that residents can use to view non-assessment transactions, historical information for charges and payments, and initiate a secure payment via credit card for charges placed on account. The new online portal also sends an email notification each time a charge is posted to a customer’s account. There is also an option to select autopay so all posted charges will be automatically paid without logging in to initiate a payment. Within the first week of its launch, 487 residents registered on the new portal, with 17 electing to utilize Auto Pay!    

The Landings Association uses a Strategic Plan to provide a roadmap to the future. A major focus of this plan is to monitor community facilities, amenities, and services, and improve and expand as needed to accommodate changes in the use, size, and demographics of property owners and to prepare for the future of the community. It is our hope that providing this new online payment option staff can increase customer service while adapting to the evolving needs of our growing community. Access to the new online portal can be found on the homepage of The Landings Association website (www.landings.org) or by visiting bit.ly/3Mz8vgV.