Comcast/Xfinity Dedicated Technician Now Working in The Landings

Comcast/Xfinity continues working to increase service levels and expedite service needs in The Landings. As part of this commitment, a dedicated service technician began work on the island last week. However, to reach the technician, residents must submit an inquiries and issues request form via email. As a courtesy, the form is housed on The Landings Association’s website (www.landings.org/comcastxfinity-inquiry-or-issue). Please note, The Landings Association does not respond to these emailed requests.

The dedicated technicians work hours are Monday through Friday from 7:30 a.m. to 4:30 p.m. When he is not working with customers, he will perform proactive maintenance within The Landings.

Landings Community Account Representative Todd (JT) Antonopoulos said Comcast/Xfinity is pleased to provide a dedicated technician to service The Landings and is hopeful that residents will see a marked improvement in the response time for service issues that are reported via email.

The Comcast team also will help the Association produce educational articles on helpful topics such as resetting a router and modem to explaining how residents are ultimately responsible for the cable inside their homes, and the tests they can conduct to determine if the problem is inside the dwelling.

“We are excited to provide this increased level of customer service to The Landings,” Antonopoulos said. “First and foremost, we encourage residents to use the email form to contact us. It is the best method to receive help. We do our best to respond to emails within one business day. However, with the dedicated technician, we now will be able to respond even quicker in some instances, depending on a few variables, such as workload, availability, time, etc. We are committed to doing all he can to help improve customer service levels, and we believe everyone will see a positive difference.”